Customer Priority It is so vital to understand why your customers leave or unsubscribe. Some might say it’s the one measure that tells you whether your company is successful. In any subscription business where customers make recurring monthly payments, such as...
The answer might tell you a lot about how to think about your role as its leader. Do you know what stage of organizational growth your business is in? As a CEO you want to identify your business’s stage of growth, so you can lead from the front. One area that...
Many leaders overlook their responsibility to build a succession plan. One of the responsibilities that can be difficult, even for great CEOs, is to make time for the succession planning process. While it’s human nature not to think too far into the future, you...
Why you can’t raise $5 million for your startup. When I’m working with the CEOs of startups, our conversations focus on what the business needs to achieve success. Specifically, how much money that they think they need to move from an idea or concept to a...
Think of location as a tool We have all been participants in a grand experiment over the past few years. Forced to work from home because of the pandemic, many people who may have been resistant in the past have opened their eyes to the potential of working remotely....
Negotiation Tips: Flinch, Reflect, and Go Silent A simple technique to get a concession There are plenty of standard methodologies and techniques people rely on when it comes to handling negotiations, in everything from haggling over a yard sale purchase all the way...
