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Do Your Customer’s Needs Fit What You Can Deliver? Every Time?

Do Your Customer’s Needs Fit What You Can Deliver? Every Time?

by Jim Schleckser | Apr 11, 2023 | Business, Culture, Customers, Diversity, Entrepreneur, Strategy, Talent

Let’s discuss why you need inside-outside capabilities on your management team and rational-emotional talent on your team. I’ve written before about how leaders have one of two kinds of skill sets: inside and outside. The idea is that someone with...
Customer Retention Comes Down to These 3 Points

Customer Retention Comes Down to These 3 Points

by Jim Schleckser | Sep 6, 2022 | Business, Customers, Entrepreneur, Growth, Recurring Revenue

You Aren’t Necessarily Retaining Customers For Life Some companies have lofty customer retention goals like winning customers for life. But, most companies aim to keep as many of their customers happy for as long as possible while minimizing churn or customer...

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