by Jim Schleckser | Apr 11, 2023 | Business, Culture, Customers, Diversity, Entrepreneur, Strategy, Talent
Let’s discuss why you need inside-outside capabilities on your management team and rational-emotional talent on your team. I’ve written before about how leaders have one of two kinds of skill sets: inside and outside. The idea is that someone with...
by Jim Schleckser | Sep 6, 2022 | Business, Customers, Entrepreneur, Growth, Recurring Revenue
You Aren’t Necessarily Retaining Customers For Life Some companies have lofty customer retention goals like winning customers for life. But, most companies aim to keep as many of their customers happy for as long as possible while minimizing churn or customer...
