by Jim Schleckser | Dec 22, 2020 | Business
We can’t rely on traditional approaches Research into the science behind human communication tells us that up to 90 percent of what we tell one another is nonverbal. In other words, the majority of our communication isn’t with words. It’s the innumerable...
by Jim Schleckser | Dec 15, 2020 | Business
The high price of fixing an error late. One of the fundamental concepts I learned as an engineer was the cost of repairing an error; prevention costs. The key lesson was that it’s always cheaper to fix an error early on. What’s interesting is that you can...
by Jim Schleckser | Dec 15, 2020 | Business
You need to show your work All of us have found ourselves in a disagreement with someone else. Maybe it was in the business world or in your personal life. That might be particularly true given our recent election or might even be something you’re concerned...
by Jim Schleckser | Dec 9, 2020 | Business
Don’t waste opportunities to create customers for life. As leaders, we tend to think in terms of perfection. Our goal is typically to design systems that help us avoid errors and mistakes. That’s especially true in engineering and science-based disciplines...
by Jim Schleckser | Dec 1, 2020 | Business
It’s the first step towards repairing the damage of a mistake We’re all going to screw up in one way or another at home and at work–whether we meant to or not. Stuff happens. The civilized response and solution to when we err is simple: just say...
