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Your Customer Experience Is Your Brand

Your Customer Experience Is Your Brand

Your brand isn’t a story you tell. It’s one where your customers live. I used to joke that branding was marketing without any responsibility. It got a few laughs—and maybe a few side-eyes from the branding folks—but underneath that joke is a hard truth. ...
Passive Investing: A Smart Investment Strategy

Passive Investing: A Smart Investment Strategy

Why Ignoring Your Portfolio Might Be the Preferred Approach For most of us running companies, wealth doesn’t come from the markets—it comes from increasing the value of your business. Your company is the most hands-on, high-leverage, and high-risk investment...
The 3 Things Every Successful Startup Needs

The 3 Things Every Successful Startup Needs

A target market, a problem to solve, and people willing to pay for your solution. Starting a business is relatively easy. Keeping it going and making it a success is hard. I’ve written before about the three rules of starting a successful business:  Don’t...
The Five Traits Every Great CEO Shares

The Five Traits Every Great CEO Shares

The best leaders are competent, know how to connect with people, and think systematically. One topic of conversation in our CEO peer groups is, “What are the common traits that great CEOs share?” This is a trick question because someone will undoubtedly...