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Effective Apology: How to Say You’re Sorry

Effective Apology: How to Say You’re Sorry

It’s the first step towards repairing the damage of a mistake We’re all going to screw up in one way or another at home and at work–whether we meant to or not. Stuff happens. The civilized response and solution to when we err is simple: just say...
Email Productivity: 4 Strategies to Improve

Email Productivity: 4 Strategies to Improve

A few easy techniques can help everyone do more. As our work has become increasingly virtual in the wake of the pandemic, email has become ever more vital to our office communications, even as alternatives like Slack have emerged. That said, email can promote some bad...
Company Values and Procedures: Why You Need Both

Company Values and Procedures: Why You Need Both

Neither one is sufficient to cover all situations, but together they can get you the right result every time. Everywhere in the professional world, there are company values and procedures. Yet we don’t always think of these as key elements–the yin and the...