by Jim Schleckser | Jul 8, 2020 | Growth
It is expensive to lose customers. Keeping them is worth some attention from the CEO. Did you ever stop and consider that it’s always cheaper to keep your existing customers than to acquire new ones? It’s darn expensive to acquire new customers, and...
by Jim Schleckser | Jul 7, 2020 | Advisory Groups
Taking your feelings out of the equation changes how you look at a problem–for the better. I’ll never forget my own experience as a young man when I witnessed a horrific car accident. The incident taught me that there’s one critical trait that great...
by Jim Schleckser | Jul 5, 2020 | Talent
There is an existing playbook we can use, and it works There has been a huge amount of conversation and energy in recent months about the Black Lives Matter movement and the lack of diversity in many organizations, especially in businesses. This lack of organizational...
by Jim Schleckser | Jun 23, 2020 | Acquisitions
An easy way to calculate the limit to what you should spend. I’ve written before about managerial ratios like the spending on employee development. One of the metrics that has come into vogue in recent years is something called customer acquisition cost (CAC),...
by Jim Schleckser | Jun 22, 2020 | Talent
Your Next CEO Search Should Come From the Center of the Business At some point in the life cycle of every business, the topic of succession will come up. That might come when a CEO decides to move on to a new opportunity or maybe retire. It could also come when the...
