In this episode of Business Growth and Customer Experience: Jay Baer, the best-selling author, and speaker shares his knowledge of creating business growth through marketing and customer experience. What marketing metrics should a CEO care about? The customer journey....
When you are hiring exceptional people is never easy. You’re trying to fill an open position, you’re hoping to find someone great for the opportunity. But that’s the catch, right? How do you assess whether someone has that extra gear to take their...
Here is a glimpse of this episode…Creating Customer Loyalty How to differentiate and why your customer experience is your true differentiator. What is the loyalty loop and how does it work? What are the moments of inspiration and the moment of commitment? What...
Here is a glimpse of Creating Advocacy: Heather Hansen, CEO of Advocate to Win, shares her background as a lawyer and how that led to her expertise in advocating and persuading. What is Advocacy? The power of questions, including 3 powerful questions you must start to...
Why does every company have a set of values? Most companies display their values in the lobby, on the break room walls, and even on the back of business cards. You’ll also see them listed on a CEO’s PowerPoint slide when they’re speaking to their...
