In this episode of Business Growth and Customer Experience: Jay Baer, the best-selling author, and speaker shares his knowledge of creating business growth through marketing and customer experience. What marketing metrics should a CEO care about? The customer journey....
Here is a glimpse of this episode…Creating Customer Loyalty How to differentiate and why your customer experience is your true differentiator. What is the loyalty loop and how does it work? What are the moments of inspiration and the moment of commitment? What...
Here is a glimpse of Creating Advocacy: Heather Hansen, CEO of Advocate to Win, shares her background as a lawyer and how that led to her expertise in advocating and persuading. What is Advocacy? The power of questions, including 3 powerful questions you must start to...
Professional CEO Episode at a Glance: Nick Wilkinson shares his background and why it qualified him to become the CEO of Binary Tree Keys to a successful CEO transition, from a professional CEO Establishing credibility as a professional CEO replacing a Founder In this...
Employee Feedback and Performance Reviews Episode at a Glance… Components of a standard performance review Tips for giving effective employee feedback Developing a performance plan In this Episode… This episode of The Lazy CEO Podcast is about both performance reviews...
Leadership Development: High-Performing Teams Episode at a Glance Guest Stephen Drum shares what motivated him to join the Navy SEALs. What is warrior toughness? How to apply the Navy SEAL learnings to creating high-performing teams in your business. In this...
