It is important to understand that different types of intelligence dictate success on the job. Are you hiring quick smart or slow smart? Someone with a high intelligence quotient or IQ is smart. The whole idea of an IQ test is to measure how innately intelligent...
In his excellent book Antifragile, Nassim Nicholas Taleb, who helped popularize the concept of Black Swan events, describes three kinds of systems: Fragile systems are those that can be destroyed by any negative change. Robust systems deal with good and bad changes...
Many Leaders Overlook Their Responsibility in Succession Planning One of the responsibilities that can be difficult, even for great CEOs, is to make time for the succession planning process. While it’s human nature not to think too far into the future, you owe...
You Aren’t Necessarily Retaining Customers For Life Some companies have lofty customer retention goals like winning customers for life. But, most companies aim to keep as many of their customers happy for as long as possible while minimizing churn or customer...
Locking in Your Customer Acquisition Strategy The general rule is that you can spend more — as a percentage of your sales price — to acquire a recurring revenue customer than someone who is a one-off. But how much should you spend? And just as importantly,...
It is so vital to what drives customer churn. Some might say it’s the one measure that tells you whether your company is successful. In any subscription business where customers make recurring monthly payments, such as a software-as-a-service app, newsletter,...
