We can learn something from prior downturns. Now that we’re in the middle of an economic downturn, there’s a lot of discussion about how long it will take to begin a recovery. Is the recovery curve going to take the shape of a V (a quick recovery), a U...
It is expensive to lose customers. Keeping them is worth some attention from the CEO. Did you ever stop and consider that it’s always cheaper to keep your existing customers than to acquire new ones? It’s darn expensive to acquire new customers, and...
The middle of the market is collapsing. Now is the time to find your company’s place. When it comes to positioning your product or service in the marketplace, you will find yourself in one of three positions: You will either compete on the high-end, the low-end,...
Dependence on Talent over Systems can Stall Your Growth One of the things we celebrate, particularly in entrepreneurial organizations, is the last-minute effort a person or a team puts in to beat a tough deadline. Maybe it’s a product team hustling to complete a...
What Made Them Successful is Now in the Way of Growth One of the coolest names to make a big splash in the market in recent years is Dollar Shave Club. I was actually interviewed by NPR a few years ago about this recurring revenue powerhouse. The brand name is so good...
I’ve written before about whether you need an advisory board or not. As your company grows, there is actually a natural evolution in the kind of board your company needs. It’s been my experience observing thousands of companies that there are actually three levels of...
