Let’s discuss why you need inside-outside capabilities on your management team and rational-emotional talent on your team. I’ve written before about how leaders have one of two kinds of skill sets: inside and outside. The idea is that someone with...
You Aren’t Necessarily Retaining Customers For Life Some companies have lofty customer retention goals like winning customers for life. But, most companies aim to keep as many of their customers happy for as long as possible while minimizing churn or customer...
I recently received a fancy fitness monitor as a gift. It tracks my heart rate as well as a bevy of other stats about my body, everything from how much I sleep, how well I sleep, to how my heart rate changes during exercise. The amount of data now at my fingertips is...
Just about every role in a business these days, including that of the CEO, involves receiving and passing along information to someone else. Maybe it’s the sales reports you need to share with your board of directors about, or maybe even it’s the...
