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Building Trust Virtually: How to Get it Done
We can't rely on traditional approaches Research into the science behind human communication tells us that up to 90...
Prevention Costs: Fail Early and Cheap
The high price of fixing an error late. One of the fundamental concepts I learned as an engineer was the cost of...
Productive Argument: Get Something Out of It
You need to show your work All of us have found ourselves in a disagreement with someone else. Maybe it was in the...
Customer Loyalty: Try Screwing Up
Don't waste opportunities to create customers for life. As leaders, we tend to think in terms of perfection. Our goal...
Effective Apology: How to Say You’re Sorry
It's the first step towards repairing the damage of a mistake We're all going to screw up in one way or another at...
Business Acquisition Challenges: When Equal Companies Merge
The truth is that two companies are never equal. How to navigate business acquisition challenges. I've written before...
Difficulty Hiring? It Might be the Job
If the last five people have failed in a job, it isn't the people, it's the job In my conversations with CEOs, they...
Business Acquisition Strategy: How to Make It Really Pay Off
The leverage in cost reduction and growth opportunities. I have talked before about using due diligence as an...
Business Digitization: Don’t Let it Destroy Your Business
A cautionary tale from book publishing. I have written before about how digitization and virtualization new can help...
Selling a Company: What to Expect in Due Diligence
It's like a house inspection for your business We have all heard of the process called due diligence. But unless...
How to Get Promoted
Take on the responsibilities of the next role to show you can do the work first When I was growing up, my dad gave me...
Private Equity Acquisitions: Why Do They Put Debt on The Deal?
It's all about maximizing the return. Most entrepreneurs are allergic to debt. And for good reason. I've written...